Privacy Policy

1) Who we are

Data Controller: Stride MSK Partners
Address:
Email: [email protected]
Phone:

If you have any questions about this Privacy Policy or how we handle your personal data, contact us using the details above.

2) The personal data we collect

We may collect and process the following categories of personal data:

a) Information you provide to us:

- Name

- Email address

- Phone number (including mobile number)

- Company/organisation and job title (if provided)

- The content of your enquiry/message and information you choose to share

b) Website and device information

- IP address (and approximate location inferred from it)

- Device type, operating system, browser type/version

- Pages viewed, time spent on pages, clicks and navigation paths

- Referrer/exit pages, traffic sources (e.g., Google, Meta)

- Cookie identifiers and similar online identifiers

Important: Please do not submit sensitive personal data (for example, health information) through website forms unless we explicitly request it via a secure method.

3) How we use your personal data

We use personal data to:

- Respond to your enquiries and communicate with you

- Arrange calls/meetings and provide information you request

- Provide updates and follow-ups related to your enquiry

- Operate, maintain, and improve our website

- Measure and improve marketing performance and understand which channels drive enquiries

- Create and measure advertising audiences and conversions (where permitted)

- Maintain website security and prevent misuse or fraud

- Comply with legal obligations and enforce our rights

4) Legal bases for processing

Under GDPR, we rely on the following legal bases (depending on the situation):

Consent (Article 6(1)(a)): where you have given consent, including for non-essential cookies and certain marketing communications (including SMS where required).

Legitimate interests (Article 6(1)(f)): to respond to enquiries, operate our business, improve our website and communications, and understand performance—balanced against your rights and expectations.

Contract / pre-contract steps (Article 6(1)(b)): where processing is necessary to take steps at your request prior to entering into an agreement or to perform an agreement.

Legal obligation (Article 6(1)(c)): where we must comply with a legal or regulatory requirement.

5) SMS communications

If you provide your mobile number, we may contact you by SMS in the following ways:

Service messages (where relevant): notifications, alerts, and practical updates connected to your enquiry or interactions with us.

Marketing messages (where you opt in): occasional marketing messages about Stride MSK Partners.

SMS consent wording

Where you opt in via our forms, the consent statement may read:

“I consent to receive SMS notifications, alerts, and occasional marketing messages from Stride MSK Partners. Message frequency varies. Msg & data rates may apply. Text HELP for help or STOP to unsubscribe at any time.”

Opt-out and help

Unsubscribe: Text STOP at any time to opt out of SMS messages.

Help: Text HELP for help.

We use your SMS consent and message interactions to manage communications, maintain suppression lists (so we respect opt-outs), and demonstrate compliance where required.

We may use trusted service providers (including GoHighLevel and its messaging partners) to deliver and manage SMS communications.

6) Cookies, analytics, and advertising

We use cookies and similar technologies to provide core site functionality, understand website usage, and measure advertising performance. Where required, we will request your consent before placing non-essential cookies.

a) Google Analytics

We use Google Analytics to understand how visitors use our website (e.g., pages visited, time on site, traffic sources). This helps us improve our website and content.

b) Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to measure the effectiveness of Meta ads, understand actions people take on our website after viewing/clicking ads, and (where enabled) build audiences for advertising.

c) Google Ads (formerly AdWords)

We use Google Ads tools (including conversion tracking and remarketing features) to measure ad performance, attribute enquiries to campaigns, and show ads to people who have visited our website (where permitted).

d) Managing cookies

You can manage cookies through:

Our cookie banner/preferences tool (if implemented), and/or

Your browser settings.

Blocking some cookies may affect website functionality and measurement.

7) GoHighLevel (CRM & communications)

We use GoHighLevel to manage enquiries, store contact details, record communications, and support workflows such as follow-ups via email/SMS and pipeline management.

When you submit a form or contact us, your information may be stored in GoHighLevel so we can:

respond to you,

manage ongoing communications,

keep a record of conversations and preferences, and

improve our internal processes.

8) Sharing your personal data

We may share your personal data with trusted third parties who help us run our website and communications, such as:

- Google (Google Analytics, Google Ads)

- Meta (Meta Pixel)

- GoHighLevel (CRM and communications tooling, including SMS workflows)

- Website hosting, security, and IT service providers

- Professional advisers (legal/accounting) where necessary

- Regulators, courts, or law enforcement where we are legally required to disclose information

We do not sell your personal data.

9) International transfers

Some of our service providers (including Google, Meta, GoHighLevel and certain communications providers) may process personal data outside the European Economic Area (EEA), including in the United States.

Where international transfers occur, we rely on appropriate safeguards such as:

EU Standard Contractual Clauses (SCCs), and/or

The EU–US Data Privacy Framework (where applicable for a provider), and/or

Other lawful mechanisms recognised under GDPR.

You may request further information about these safeguards by contacting us.

10) Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, and meeting legal/accounting obligations.

11) Your GDPR rights

You may have rights to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data (in certain circumstances)

Request restriction of processing

Object to processing (including direct marketing)

Request data portability (in certain circumstances)

Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at [[email protected]]. We may need to verify your identity before responding.

12) Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Irish supervisory authority:

Data Protection Commission (DPC)
Website: dpc.ie

13) Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no online system is completely secure.

14) Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal data.

15) Children’s privacy

Our website and services are not directed to children and we do not knowingly collect personal data from children.

16) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be amended.